Privacy Policy – SoulTalk

Effective Date: October 3, 2026

Welcome to SoulTalk (“SoulTalk”, “we”, “us”, or “our”). SoulTalk is a social communication platform that enables users to discover people, connect with friends and creators, exchange messages, and participate in one-to-one audio and video conversations.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information may be collected, how it may be used, shared, stored, and protected when you use the SoulTalk application and related services.

By using SoulTalk, you agree to the practices described in this Privacy Policy.

1. Information We May Collect

Depending on how you use SoulTalk, we may collect the following information.

A. Account and Profile Information

When you create or use an account, we may collect information such as:

Name or display name
Email address or other account identifiers
Profile photo
Gender or other profile information selected by you
Age or date of birth, where required
Language preferences
Interests and profile information
Creator/profile information
Account credentials and authentication information

You are responsible for ensuring that information provided to SoulTalk is accurate and appropriate.

B. Messages and Communication Data

SoulTalk may process information required to provide messaging and communication features, including:

Text messages
Emojis and other user-submitted communication content
Information associated with conversations
Call-related information necessary to establish and operate audio/video calls

We use this information to provide communication features, maintain platform security, investigate reports, and enforce our Community Standards where applicable.

C. Audio and Video Calls

When you use SoulTalk’s audio or video calling features, the application may require access to:

Microphone
Camera
Internet/network connection

Camera and microphone access is used only when required for the corresponding communication feature and subject to your device permissions.

We do not access your camera or microphone when those features are not being used for an applicable SoulTalk function.

D. Device and Technical Information

We may automatically receive certain technical information, such as:

Device type and model
Operating system and version
App version
IP address
General network information
Device identifiers or similar technical identifiers
Crash and diagnostic information
Performance information
Log information

This information helps us operate, secure, troubleshoot, and improve SoulTalk.

E. Usage Information

We may collect information about how you interact with SoulTalk, including:

Features used
Pages or screens viewed
Interactions with profiles
Messaging and calling activity
Session information
Reports and blocking actions
General usage statistics

F. User-Generated Content

If you voluntarily upload or submit content to SoulTalk, such as profile pictures, introductions, messages, or other profile information, we may process that content to provide the requested service.

2. How We Use Information

We may use collected information to:

Create and manage user accounts
Provide messaging and communication services
Enable audio and video calls
Display user and creator profiles
Help users discover and connect with other users
Provide multilingual and social features
Verify or manage creator profiles where applicable
Process reports and blocking requests
Detect, investigate, and prevent abuse, fraud, spam, and unauthorized activity
Enforce our Community Standards and Terms of Service
Maintain and improve app functionality
Diagnose crashes and technical problems
Protect the security and integrity of our services
Respond to support requests
Communicate important service, security, or account-related information
Comply with applicable laws and legal obligations

3. Permissions

Depending on the features you use, SoulTalk may request certain device permissions.

Camera

Camera access may be required for video calling or other camera-based features that you choose to use.

Microphone

Microphone access may be required for audio calls and video calls.

Notifications

Notification permission may be used to notify you about messages, calls, account-related information, or other relevant app activity.

You can manage permissions through your device settings. Disabling certain permissions may prevent the associated features from working correctly.

4. How We Share Information

We do not sell your personal information as a product.

We may share or disclose information when reasonably necessary to:

Provide and maintain SoulTalk services
Operate communication and technical infrastructure
Provide customer support
Maintain security and prevent fraud or abuse
Comply with applicable laws, regulations, legal processes, or lawful government requests
Protect the rights, safety, property, and security of SoulTalk, our users, or others
Complete a business transaction such as a merger, acquisition, restructuring, or transfer of assets, where legally permitted

Service providers working on our behalf may process information only as necessary to provide their contracted services and subject to applicable obligations.

5. User Profiles and Public Information

Certain information that you choose to add to your SoulTalk profile may be visible to other users.

This may include:

Display name
Profile photo
Interests
Language preferences
Creator information
Other information that you voluntarily make available through your profile

Please do not publish sensitive personal information that you do not want other users to see.

6. Safety, Reporting, and Blocking

SoulTalk provides tools such as reporting and blocking to help users maintain a safer community.

If you report another user or content, we may process the information associated with the report to:

Investigate the reported activity
Review potential violations
Take appropriate moderation or enforcement actions
Protect users and the platform
Prevent repeated abuse

Blocked users may be prevented from contacting or interacting with you through applicable SoulTalk features.

7. Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of information.

You should also take reasonable steps to protect your account credentials and device.

8. Data Retention

We retain information for as long as reasonably necessary to:

Provide our services
Maintain your account
Fulfill legitimate business and operational purposes
Maintain security and prevent abuse
Resolve disputes
Comply with legal obligations
Enforce agreements and policies

Retention periods may vary depending on the type of information and the purpose for which it is processed.

9. Account Deletion

You may request deletion of your SoulTalk account and associated personal information by contacting us at:

Email: soultalkpvt@gmail.com

When processing an account deletion request, we may need to verify the request and account ownership.

Some information may be retained where required or permitted by applicable law, for security, fraud prevention, dispute resolution, or other legitimate purposes.

10. Children’s Privacy

SoulTalk is not intended for children who are below the minimum age permitted to use the service under applicable laws.

We do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided personal information to SoulTalk improperly, please contact us at:

soultalkpvt@gmail.com

We will review the matter and take appropriate action where required.

11. Third-Party Services

SoulTalk may use third-party service providers or technologies to support functions such as:

Authentication
Cloud infrastructure
Analytics
Crash reporting
Security
Notifications
Communication infrastructure
App performance monitoring

These providers may process information according to their own privacy policies and applicable contractual or legal requirements.

Where applicable, third-party services may collect technical or usage information according to their respective policies.

12. International Users

SoulTalk may be used by people in different countries. Depending on where you use the service and where our service providers operate, your information may be processed or stored in locations outside your country.

Where required by applicable law, we take appropriate measures for cross-border processing of personal information.

13. Your Privacy Choices

Depending on applicable law and your location, you may have rights regarding your personal information, including:

Accessing certain personal information
Requesting correction of inaccurate information
Requesting deletion of your account or information
Withdrawing certain permissions
Objecting to or restricting certain processing
Requesting information about how your data is processed

To make a privacy-related request, contact:

soultalkpvt@gmail.com

We may need to verify your identity before processing certain requests.

14. Cookies and Similar Technologies

SoulTalk or its service providers may use cookies, local storage, SDKs, or similar technologies where necessary to maintain sessions, remember preferences, improve functionality, analyze usage, or maintain security.

The availability and use of these technologies may depend on the platform and services you use.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When we make changes, we may update the “Effective Date” shown at the beginning of this policy.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions, concerns, privacy requests, or complaints regarding this Privacy Policy or SoulTalk’s privacy practices, please contact us:

SoulTalk
Email: soultalkpvt@gmail.com

We will make reasonable efforts to respond to privacy-related inquiries in accordance with applicable laws.