Effective Date: August 30, 2026
NirmaanGo Driver (“App”, “we”, “us”, or “our”) is operated by NirmaanGo. This Privacy Policy explains how we collect, use, store, and protect information when you use the NirmaanGo Driver mobile application.
By using the NirmaanGo Driver App, you agree to the practices described in this Privacy Policy.
1. Information We Collect
To provide delivery-partner and logistics services, we may collect the following information:
A. Mobile Number and OTP
We collect your mobile phone number when you register or log in to the App.
Your mobile number may be used to:
- Create and maintain your driver account
- Send OTPs for account verification
- Authenticate your login
- Communicate important account and trip-related information
- Protect your account from unauthorized access
OTP verification is used to verify that you have access to the registered mobile number.
B. Email Address
We may collect your email address for account-related communication, support, notifications, verification, and service-related communication.
C. Driver and Profile Information
Depending on the services you use, we may collect information such as:
- Driver name
- Profile information
- Mobile number
- Email address
- Vehicle type
- Vehicle registration details
- Driving-related information
- Bank or payout information
- Other information required to provide delivery-partner services
D. Vehicle Documents
To verify delivery partners and vehicles, the App may allow you to upload documents such as:
- Vehicle registration documents
- Driving licence
- Vehicle insurance
- Permit or fitness documents
- Other documents required for driver/vehicle verification
These documents are used for verification, compliance, and operational purposes.
E. Location Information
NirmaanGo Driver may collect your device’s location information when location access is enabled and required for delivery services.
Location information may be used to:
- Show your current position
- Provide GPS navigation
- Identify pickup and delivery locations
- Assign nearby delivery trips
- Help with route navigation
- Track trip progress
- Support delivery verification and operational safety
Location access may be required while using certain trip-related features.
We do not use location information for purposes unrelated to providing or supporting the App’s logistics services.
F. Trip and Delivery Information
We may collect information related to trips and deliveries, including:
- Pickup location
- Delivery/drop-off location
- Trip status
- Delivery instructions
- Material information
- Quantity and weight information
- Delivery confirmation
- OTP-based delivery verification
- Signature or delivery confirmation information
- Trip earnings and incentives
This information is required to operate the delivery service.
G. Communication Information
The App may provide calling or communication features that allow drivers to contact store managers, suppliers, customers, or site supervisors.
When you use these features, certain information may be processed to facilitate the communication.
H. Payment and Payout Information
If you receive earnings through NirmaanGo, we may collect information necessary to process payouts, such as:
- Bank account details
- UPI details
- Payment transaction information
- Earnings
- Incentives
- Payout history
Payment information is used only for legitimate payment, accounting, verification, and payout-related purposes.
2. How We Use Your Information
We may use collected information to:
- Create and manage your driver account
- Verify your identity and driver/vehicle information
- Authenticate your account using OTP
- Assign delivery trips
- Provide GPS navigation and location-based services
- Coordinate pickup and delivery operations
- Verify successful deliveries
- Process driver earnings and payouts
- Provide customer and partner support
- Send important service notifications
- Prevent fraud, misuse, and unauthorized activity
- Maintain App security
- Improve the reliability and functionality of our services
- Comply with applicable legal and regulatory requirements
3. Location Permission
NirmaanGo Driver may request location permission because location is an important part of delivery and navigation functionality.
Depending on the Android version and App functionality, location information may be processed while the App is being used for an active delivery or trip.
You can manage location permissions through your device settings. However, disabling location access may prevent certain delivery, navigation, trip assignment, or tracking features from working correctly.
4. Camera and Document Uploads
The App may request camera or file/media access when you choose to upload profile information, vehicle documents, delivery proof, or other required information.
These permissions are used only to provide the corresponding App functionality.
5. How We Share Information
We do not sell your personal information.
We may share necessary information with trusted service providers, business partners, suppliers, customers, payment providers, navigation/service providers, or other parties when required to provide NirmaanGo services.
For example, limited information may be shared when necessary to:
- Assign and complete delivery trips
- Coordinate pickup and drop-off
- Process payments or payouts
- Provide navigation
- Verify drivers and vehicles
- Provide customer support
- Maintain technical infrastructure
- Prevent fraud or misuse
- Comply with legal obligations
We only intend to share information that is reasonably necessary for the relevant purpose.
6. Third-Party Services
The App may use third-party services for functions such as authentication, hosting, analytics, maps/navigation, notifications, payments, security, or other technical services.
These third-party providers may process certain information according to their own privacy policies and applicable laws.
Third-party services used by the App may change as the App develops.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
You are also responsible for keeping your mobile device, OTP, and account information secure.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide our services
- Maintain driver and transaction records
- Complete legal or regulatory requirements
- Resolve disputes
- Prevent fraud and abuse
- Maintain legitimate business records
When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.
9. Account and Data Deletion
You may request deletion of your NirmaanGo Driver account and associated personal information by contacting us at:
Email: support@nirmaango.in
When we receive a valid deletion request, we will review and process the request in accordance with applicable laws and our legitimate business and legal requirements.
Certain information may need to be retained where required by law, for financial records, fraud prevention, dispute resolution, security, or other legitimate purposes.
10. Children’s Privacy
NirmaanGo Driver is intended for adults who are legally eligible to work as delivery/transportation partners.
The App is not intended for children.
We do not knowingly collect personal information from children for the purpose of creating driver accounts.
11. Notifications
We may send notifications related to:
- New delivery requests
- Trip assignments
- Pickup and delivery updates
- OTP verification
- Earnings and payouts
- Account verification
- Important service announcements
- Security-related notifications
You can manage notification permissions through your device settings, although disabling notifications may affect important App functionality.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
Any updated version will be made available through the App or our designated website/privacy-policy page.
The “Effective Date” at the top of this Privacy Policy indicates when the latest version became effective.
13. Your Rights
Subject to applicable laws, you may have rights regarding your personal information, including the ability to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion of your account or personal information
- Ask questions about how your information is processed
- Withdraw certain permissions through your device settings
To exercise applicable rights or ask privacy-related questions, contact us using the details below.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
NirmaanGo
Email: support@nirmaango.in
App: NirmaanGo Driver
By using NirmaanGo Driver, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above.