Effective Date: 24 JUN 2026
Shifa Store (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use the Shifa Store mobile application, website, and related services (collectively, the “Services”).
By accessing or using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
a. Personal Information
We may collect the following personal information:
- Full Name
- Mobile Number
- Email Address
- Delivery Address
- Profile Information
- Login Credentials (securely encrypted)
b. Order and Transaction Information
- Products Ordered
- Order History
- Delivery Information
- Transaction Records
- Payment Status
Note: We do not store debit card, credit card, net banking, or UPI PIN information on our servers.
c. Location Information
With your permission, we may collect:
- Real-time device location
- Delivery location
- Pickup and drop-off coordinates
Location information is used only for order delivery, tracking, and improving delivery services.
d. Device and Usage Information
We may automatically collect:
- Device Model
- Operating System Version
- App Version
- IP Address
- Device Identifiers
- App Usage Statistics
- Crash Reports
- Performance Analytics
2. How We Use Your Information
We use the collected information to:
- Create and manage user accounts
- Process and fulfill orders
- Enable delivery and order tracking
- Provide customer support
- Send order updates and notifications
- Improve app functionality and performance
- Prevent fraud and unauthorized activity
- Comply with legal and regulatory obligations
- Enhance user experience
3. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information with:
Delivery Partners
To facilitate delivery and order tracking.
Store Owners and Vendors
To prepare and fulfill your orders.
Payment Service Providers
To securely process payments.
Service Providers
For hosting, analytics, notifications, customer support, and technical operations.
Legal Authorities
When required by applicable law, court order, or government request.
All third parties are required to protect your information and use it only for authorized purposes.
4. Data Security
We implement industry-standard security measures including:
- Secure Authentication Systems
- Encrypted Data Transmission (HTTPS)
- Secure APIs
- Restricted Administrative Access
- Regular Security Monitoring
- Protected Server Infrastructure
While we take reasonable measures to protect your information, no internet-based system can guarantee 100% security.
5. User Permissions
Shifa Store may request the following permissions:
Location Permission
Used for delivery services, order tracking, and location-based features.
Camera Permission
Used for profile pictures, document uploads, or verification features.
Storage/Photos Permission
Used for uploading images, documents, and related content.
Notification Permission
Used to send order updates, delivery status, offers, and important service notifications.
Users can manage or revoke permissions through device settings at any time.
6. Data Retention
We retain personal information only as long as necessary to:
- Provide requested services
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, it is securely deleted or anonymized.
7. Account Deletion
Users may request deletion of their account and personal information.
How to Request Account Deletion
Send an email from your registered email address to:
Email: shifaenterprisesambari@gmail.com
Subject: Account Deletion Request
Include:
- Full Name
- Registered Mobile Number
- Registered Email Address
Data Deleted
Upon verification, we may delete:
- User Profile Information
- Account Information
- Saved Addresses
- Personal Data Associated with the Account
Data That May Be Retained
Certain information may be retained where required by:
- Applicable laws
- Tax and accounting requirements
- Fraud prevention
- Legal claims and dispute resolution
Account deletion requests are typically processed within 7–30 business days.
8. User Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Update account details
- Request account deletion
- Withdraw permissions
- Contact us regarding privacy concerns
To exercise any of these rights, contact us using the details provided below.
9. Children’s Privacy
Shifa Store is not intended for children under 13 years of age.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will promptly delete it.
10. Third-Party Services
Our Services may integrate with or contain links to third-party services, including:
- Payment Gateways
- Analytics Providers
- Delivery Services
- Notification Services
We are not responsible for the privacy practices of third-party services. Users should review their respective privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted within the application, website, or other appropriate channels. Continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Business Name: Shifa Store
Email: shifaenterprisesambari@gmail.com
Service Area: India
By using Shifa Store, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.