Effective Date: August 30, 2026
NirmaanGo Partner (“App”, “we”, “us”, or “our”) is operated by NirmaanGo. This Privacy Policy explains how we collect, use, store, and protect information when you use the NirmaanGo Partner mobile application.
NirmaanGo Partner is designed for building material suppliers, hardware wholesalers, retailers, contractors, and skilled service professionals to manage their business, receive orders and customer leads, coordinate services, and manage earnings.
By using the NirmaanGo Partner App, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use the App, we may collect the following information.
A. Mobile Number and OTP
We collect your mobile number when you register or log in to the App.
Your mobile number may be used to:
- Create and maintain your Partner account
- Send OTPs for verification
- Authenticate your login
- Protect your account
- Contact you regarding orders, leads, services, and account activity
OTP verification is used to verify access to the registered mobile number.
B. Email Address
We may collect your email address for:
- Account communication
- Verification
- Customer or partner support
- Important service notifications
- Business-related communication
- Security-related communication
C. Business and Profile Information
To create and operate your Partner profile, we may collect information such as:
- Name
- Business or shop name
- Mobile number
- Email address
- Business address
- City and service area
- Business category
- Business type
- Profile information
- Years of experience
- Services offered
For service professionals, information about skills and services such as plumbing, electrical work, masonry, painting, carpentry, or other construction-related services may also be collected.
D. Business Documents and Verification Information
To verify businesses and service professionals, the App may allow you to upload documents or information such as:
- Business registration information
- GST-related information, where applicable
- Identity or verification documents
- Address proof
- Professional certificates or licenses, where applicable
- Other documents required for verification
These documents are used for account verification, fraud prevention, compliance, and providing NirmaanGo services.
E. Product and Inventory Information
Material suppliers and retailers may provide information such as:
- Product names
- Product descriptions
- Product prices
- Stock quantity
- Product availability
- Product images
- Product categories
- Delivery information
This information may be displayed to customers or used to process orders.
F. Order and Transaction Information
We may collect information relating to orders and business transactions, including:
- Order details
- Products and quantities
- Order value
- Customer delivery location
- Order status
- Dispatch and delivery information
- Cancellation information
- Payment and settlement status
- Transaction history
This information is required to facilitate orders and business operations.
G. Customer Leads and Service Requests
For contractors and skilled service professionals, we may process information related to customer leads and service requests, including:
- Requested service
- Job location
- Appointment or visit time
- Service status
- Customer-provided requirements
- Communication related to the requested service
This information is used to connect partners with relevant customers and coordinate services.
H. Location Information
NirmaanGo Partner may collect location information when location access is enabled and required for App functionality.
Location information may be used to:
- Show your business/service area
- Find relevant nearby customer leads
- Match service providers with nearby requests
- Coordinate orders and deliveries
- Support delivery or service operations
- Improve location-based functionality
You can manage location permissions through your device settings. Disabling location access may affect certain location-based features.
I. Payment and Payout Information
If you receive payments or settlements through NirmaanGo, we may collect information necessary to process payouts, such as:
- Bank account details
- UPI details
- Payment transaction information
- Sales and earnings
- Commission information
- Settlement history
Payment information is used for payment processing, settlement, accounting, verification, and related business purposes.
J. Ratings and Reviews
Customers may be able to provide ratings and reviews regarding businesses, products, deliveries, or services.
Ratings and reviews may be associated with your Partner profile and may be visible to relevant users of the NirmaanGo platform.
K. Device and Technical Information
We may automatically receive certain technical information when you use the App, such as:
- Device type
- Operating system
- App version
- IP address
- Device identifiers
- Crash and diagnostic information
- Basic security and usage information
This information may be used to maintain App security, troubleshoot technical problems, and improve performance.
2. How We Use Your Information
We may use collected information to:
- Create and manage your Partner account
- Verify your business or professional profile
- Display your business and services to relevant customers
- Manage product catalogs and inventory
- Receive and process orders
- Provide customer leads
- Coordinate service requests
- Facilitate deliveries and appointments
- Process payments and payouts
- Calculate commissions and settlements
- Provide customer and partner support
- Send order and service notifications
- Prevent fraud and unauthorized activity
- Maintain platform security
- Improve the App and our services
- Comply with applicable laws and regulations
3. Information Visible to Customers
To enable NirmaanGo’s marketplace and service functionality, certain information from your Partner profile may be displayed to customers or other relevant users.
Depending on your account type and services, this may include:
- Business/shop name
- Partner or professional name
- Business category
- Services offered
- General service area
- Product/catalog information
- Ratings and reviews
- Relevant business or service information
We aim to display only information reasonably necessary to facilitate the relevant NirmaanGo service.
4. Location Permission
Location access may be used to provide nearby leads, service requests, delivery coordination, and other location-based functionality.
Location permissions are controlled through your device settings.
If you disable location access, some features such as nearby leads, location matching, navigation, or delivery coordination may not work properly.
5. Camera and File/Media Access
The App may request camera or file/media permissions when you choose to:
- Upload business documents
- Upload verification documents
- Add product images
- Upload profile images
- Submit service-related information
- Provide other images or files required by the App
These permissions are used for the corresponding functionality and are not intended to provide access to unrelated files.
6. How We Share Information
We do not sell your personal information.
We may share necessary information with customers, delivery partners, suppliers, contractors, service professionals, payment providers, technology providers, or other trusted service providers when required to provide NirmaanGo services.
For example, information may be shared when necessary to:
- Process and fulfill an order
- Connect customers with relevant businesses or professionals
- Coordinate delivery
- Arrange a service visit
- Process payments and settlements
- Provide customer support
- Verify accounts
- Prevent fraud or misuse
- Maintain technical infrastructure
- Comply with legal requirements
Only information reasonably necessary for the relevant purpose is intended to be shared.
7. Third-Party Services
NirmaanGo Partner may use third-party services for functions such as:
- Authentication and OTP
- Maps and navigation
- Hosting and cloud infrastructure
- Payment processing
- Notifications
- Analytics and diagnostics
- Security
- Customer support
- Other technical services
These third-party providers may process information according to their own privacy policies and applicable laws.
Third-party services used by the App may change as our services develop.
8. Data Security
We use reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You are responsible for keeping your account credentials, OTPs, and device secure.
9. Data Retention
We retain information for as long as reasonably necessary to:
- Provide NirmaanGo services
- Maintain your Partner account
- Process orders and transactions
- Maintain financial and settlement records
- Resolve disputes
- Prevent fraud and abuse
- Meet legal or regulatory requirements
- Maintain legitimate business records
When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.
10. Account and Data Deletion
You may request deletion of your NirmaanGo Partner account and associated personal information by contacting:
Email: support@nirmaango.in
Please send the request from your registered email address whenever possible and include your registered mobile number and Partner/business details so that we can verify account ownership.
After receiving a valid request, we will review and process the deletion request in accordance with applicable laws and legitimate business or legal requirements.
Certain information may need to be retained where required by law, for financial records, tax/accounting purposes, fraud prevention, dispute resolution, security, or other legitimate purposes.
11. Children’s Privacy
NirmaanGo Partner is intended for adults who are legally eligible to operate a business, provide professional services, or work as contractors/service providers.
The App is not intended for children.
We do not knowingly create Partner accounts for children.
12. Notifications
We may send notifications relating to:
- New orders
- Customer leads
- Service requests
- Order status
- Delivery updates
- Payments and settlements
- Account verification
- Business updates
- Important service announcements
- Security notifications
You can manage notification permissions through your device settings. Disabling notifications may affect important App functionality.
13. Your Rights
Subject to applicable laws, you may have rights regarding your personal information, including:
- Requesting access to certain personal information
- Requesting correction of inaccurate information
- Requesting deletion of your account or personal information
- Asking questions about data processing
- Managing certain device permissions
For privacy-related requests, contact us using the details below.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time due to changes in our services, technology, business practices, or legal requirements.
The updated Privacy Policy may be made available through the App or our designated website/privacy-policy page.
The “Effective Date” at the top indicates when the current version became effective.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
NirmaanGo Support
Email: support@nirmaango.in
App: NirmaanGo Partner
By using NirmaanGo Partner, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above.