CityDocs – Your Complete Healthcare Companion
Last Updated: 5 March 2026
CityDocs (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal and health-related information. This Privacy Policy explains how we collect, use, and safeguard data when you use the CityDocs mobile application.
By using CityDocs, you agree to this Privacy Policy.
1. Information We Collect
A) Patient Account Information
When you register, we may collect:
- Name
- Mobile number
- Email address
- Address or location (for healthcare services)
- Profile details
- Family member details (if added)
B) Healthcare & Booking Information
To provide services, we may collect:
- Doctor appointment details
- Lab test bookings
- Home visit requests
- Token/queue information
- Medical service history
- Reviews and ratings
C) Payment Information
Payments are processed through secure third-party payment gateways.
We do not store:
- Credit/debit card details
- UPI credentials
- Net banking passwords
Payment data is handled securely by authorized payment providers.
D) Device & Technical Data
We may collect limited technical information such as:
- Device model
- Operating system version
- App version
- Crash reports
- Anonymous usage data
2. How We Use Your Information
We use collected information to:
- Book doctor appointments
- Manage lab tests and home visits
- Provide smart token system
- Send appointment notifications and reminders
- Process payments and refunds
- Improve app performance
- Provide customer support
- Ensure security and prevent fraud
We do not sell or rent your personal information.
3. Health Data Protection
CityDocs may store health-related booking information securely.
All sensitive data is:
- Encrypted during transmission
- Stored securely
- Access-controlled
We prioritize privacy and follow reasonable security practices.
4. Third-Party Services
CityDocs may use trusted third-party services for:
- Payment processing
- Notifications
- Analytics
- Cloud storage
These services operate under their own privacy policies.
5. Data Security
We implement appropriate technical and organizational measures to protect your data. However, no digital platform can guarantee absolute security.
6. User Rights
Users have the right to:
- Access their data
- Update personal information
- Request account deletion
- Cancel bookings (as per policy)
- Contact support anytime
For privacy-related requests, contact:
Email: support@citydocs.in
7. Children’s Privacy
CityDocs is intended for general users and healthcare services. We do not knowingly collect personal data from children under 13 without parental consent.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be reflected with a revised “Last Updated” date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact:
Email: support@citydocs.in